Information we receive
This site does not have forms or accounts. When you call our line, we receive your phone number and whatever you tell the dispatcher, such as your address and a description of the problem.
Calls to our line may be recorded for quality and training purposes.
Like most websites, our server and hosting provider may log basic technical data such as your IP address, browser type and the pages you opened.
How we use it
We use call information to send a plumber, give you a price, follow up on a visit and improve how we answer the phone. We use technical logs to keep the site working and secure.
We do not use your call details to build advertising profiles.
Sharing
We share information with the plumbers and service providers who need it to complete your visit, and with companies that host or support this site. We may also share information when the law requires it.
Cookies and analytics
This site may use basic analytics or call-tracking tools to count visits and calls. These tools may set cookies in your browser. You can block or delete cookies in your browser settings, and the site will still work.
Your choices
You can ask what we hold about you, or ask us to delete it, by emailing the address in the footer. Include the phone number you called from so we can find the record. We keep information only as long as we need it for the purposes above or as the law requires.
Changes and contact
We may update this policy and will change the date when we do. Questions can be sent to the email address in the footer or by calling the 24/7 line.